Curious?

Frequently Asked Questions

Q: What areas do you serve?
A: We serve the Dallas neighborhoods of Highland Park, University Park, Park Cities, and Uptown. If you are unsure whether you are within range, feel free to reach out—we’re happy to check!

Q: Are you insured and bonded?
A: Yes. Your peace of mind matters to us. We’re fully insured and bonded with Pet Sitters Associates.

Q: Can I schedule a consultation before booking?
A: Yes! We offer a complimentary 30 minute consultation so we can get to know you and your pet, and ensure everyone feels comfortable.

Q: How do I book your services?
A: You can book via phone, text or email. After an initial consultation, we will get you and your pets set up in our scheduling system.

Q: What is your cancellation policy?
A: We understand that life happens. Cancellations made 48+ hours in advance are fully refundable. Cancellations made with less notice will incur the the full fee.

Pet Sitting & Dog Walking

Q: What does a typical visit include?
A: Each visit includes feeding, fresh water, potty breaks or walks, playtime, brushing, and lots of love. We also bring in mail and packages, water plants, and take out the trash as needed.

Q: How long are your visits or walks?
A: Most clients prefer a 30 minute visit, however, some prefer a 45 or 60 minute visit, depending on your pet’s needs and your preferences.

Q: Do you send updates or photos during the visit?
A: Yes! We will text/email you an update and photos so you know your furry family member is safe and happy.

Q: Can you give my pet medication?
A: Yes, we are trained in administering oral, topical, and injectable medications, and document the dosage and time it was given. Should your pet require administering subcutaneous fluids, there will be an additional fee.

Q: Do you have experience with special needs or senior pets?
A: Absolutely. We have extensive experience with bottle feeding kittens and puppies up to caring for senior pets with special needs.

Q: Do you walk dogs individually or in a group with non resident dogs?
A: We only offer private walks to ensure your dog receives one-on-one attention and stays safe in our care. Of course, if you have more than one dog, we will walk them both together.

Q: Can you care for non-traditional pets or exotics?
A: Yes, we love all creatures! We have experience with pet rats, bunnies, birds, turtles, and hamsters. If you are a feral cat caretaker, we can feed your colony in your absence. Let us know what kind of pet you have—we’re happy to discuss their care needs.

Q: Do your offer overnight visits in our home?
A: Yes. We will be happy to have a sleepover with your pet.

House Sitting

Q: Do you stay overnight or offer drop-in house checks?
A: Both! We offer overnight stays and customizable check-ins depending on your needs.

Q: Will you bring in mail, water plants, or take out the trash?
A: Yes, these services are included with house sitting or pet visits. We are happy to keep your home running smoothly while you’re away.

End-of-Life Support

Q: What is a pet end of life doula and what do they do?
A: A pet end of life doula offers emotional, spiritual, and practical support as you prepare to say goodbye to your beloved companion.

Q: When should I consider end-of-life support for my pet?
A: If your pet is declining or you’re struggling with difficult decisions, a we can support you early on—well before the final moments.

Q: Can you help me decide when it’s time to say goodbye?
A: Yes. While we do not make medical diagnoses, we can help you reflect, assess quality of life, and navigate the emotional side of this decision.

Q: Can you make arrangements for my pet’s euthanasia?
A: Yes. We know how hard it is to make that call. We can coordinate with your personal vet or schedule a compassionate at-home euthanasia with veterinarians that provide that service.

Q: Can you be present during the euthanasia process?
A: Absolutely. We can simply be present to offer emotional support and guide you through the process or take on a more active role on your behalf If you would like to focus solely on spending time with your pet, we can act on your behalf by handling any communication with staff, paperwork, payment, and aftercare decisions for you.

Q: If I am not able to be present for the euthanasia process, can you be there in my place?
A. Yes, we can. Some owners feel as though they cannot be present during the process but do not want their pet to be alone. We agree and will be there to hold their paw until they pass the rainbow bridge.

Q: Do you offer support for other pets in the home?
A: We do. Pets grieve too, and we offer gentle support and guidance to help them adjust.

Pet Loss & Grief Support

Q: Are you licensed? Can you also treat others conditions not related to my pet if needed?
A: Yes. I am a Licensed Master Social Worker working under the supervision of Mikayla Jacob, LCSW-S. As a Mental Health Therapist, I can treat a variety of conditions that people often experience.

Q: What does a pet loss grief session include?
A: Each session is a safe, compassionate space to share your story, express your grief, and begin healing—at your own pace. We use a mix of conversation, creative expression, and guided reflection.

Q: Do you offer in-person or virtual grief support?
A: Both are available. We offer sessions in-person or virtually for comfort and convenience.

Q: How many sessions do you recommend?
A: That depends on your needs. Often times we are grieving more than the passing of our pet but also what our pets represent to us and the role they play in our lives. We’ll discuss what feels right for you and your situation.

Q: What if I’m not sure I’m ready to talk yet?
A: That’s okay. Grief has no timeline. Reach out when you feel ready—we will be here to walk alongside you whenever that is.